Zenarate recognized for breakthrough approach to helping contact center and training leaders develop confident top agents through simulation training
Palo Alto, California and denver, December 8, 2022 /PRNewswire/ — Zenarate, the world’s leading simulation training solution for contact centers, has won a FinTech Technology Trailblazer Award. The Tech Trailblazers Awards recognize technological and business innovation and excellence.
Check out the full list of winners here: [https://techtrailblazers.com/award-year/2022/]
“I am honored to be recognized as a FinTech Trailblazer for our simulation training solutions that boost agent confidence and performance,” said Brian Tutt, CEO and Founder of Zenarate. “This award demonstrates how a major brand in the banking industry transformed its contact center KPIs, including CSAT, first call resolution and conversion scores, through Zenarate AI Coach simulation training.”
Zenarate is a “flight simulator” for customer and prospect engagement, where agents are trained to immerse themselves in realistic voice, screen and chat simulations to master the high-impact topics they will face with live customers and prospects. Zenarate AI Coach uses advanced Natural Language Processing (NLP) and Natural Language Understanding (NLU) to allow agents to role-play with their personal impartial AI Coach at home or in the office in their own language without any scripting. Used globally in more than a dozen countries and 13 languages, Zenarate AI Coach has helped leading brands increase agent velocity by 56%, improve CSAT scores by 33%, and reduce agent churn by 32%.
“Congratulations to our 2022 Tech Trailblazers! I’m excited to see more and more entrants from all over the world vying for the Tech Trailblazers each year. This is our 11th and it marks our 10th year Time to look back and see how our honorees have benefited from the exposure and credibility that awards from industry judges can bring. This year there were some truly amazing entries who are already in the Technology Trailblazers Hall of Fame Earn your spot! We’ll be watching closely to see how these innovations will continue to blaze new trails in 2023!” says Rose RoseChief Trailblazer and Founder of the Technology Trailblazer Awards.
Zenarate AI Coach helps leading brands develop confident top agents through simulation training. Zenarate’s AI Coach is used daily in more than a dozen countries around the world, including the U.S., Canada, Mexico, the Philippines, Indiaand Europe 13 languages. Zenarate’s clients include eight of the top 10 US financial institutions, as well as leading companies in the healthcare, insurance, telecommunications, technology and travel industries.For more information, please visit www.zenarate.com.