These are the RTIH articles that caught your interest last week, including Just Eat, Getir, Patchworks, Asos, New Look, Sainsbury’s, Giant Tiger and Gopuff.
Just Eat and Getir agree to European fast grocery delivery partnership
Just Eat Takeaway.com is partnering with European fast delivery company Getir.
As part of this, the latter’s entire product portfolio will be integrated into Just Eat Takeaway.com’s marketplace and delivered directly by Getir couriers.
The partnership will launch in Germany this week, and customers will be able to buy around 2,000 items online from all Getir stores through Lieferando’s app and website.
It will roll out to other European markets in the coming weeks, including the UK, Spain, Italy and France.
RTIH Innovation Awards 2022: Shortlist announced, winners revealed next month
For the past week, we’ve been announcing the shortlist for the 2022 RTIH Innovation Awards. Now we’re happy to have them all in one place.
Check them out here.
Patchworks Raids BigCommerce, Names Jim Herbert CEO
E-commerce integration provider Patchworks has named Jim Herbert as CEO.
Herbert joins BigCommerce as Senior Vice President and General Manager EMEA.
Patchworks works with over 200 e-commerce brands in the UK, Europe, North America and Australia, including Huel, Gymshark and Lounge Underwear.
Sainsbury’s introduces Checkout.com as payment innovation partner
Checkout.com has been appointed by Sainsbury’s to simplify and modernize the payments infrastructure for the grocery giant’s business.
The new cashier-free technology is the first stage of a long-term partnership to create more digital payment solutions for Sainsbury’s and improve its customer service.
The new Checkout.com supports SmartShop, which will allow customers to pay for purchases through an app on their smartphone.
Checkout.com’s payment platform will support new features to support transactions through digital wallets such as Apple Pay and Google Pay.
This is available in Sainsbury’s SmartShop store and will roll out to Argos and Habitat stores in the coming months.
Sitecore – Black Friday is back as the main shopping event of the year
UK retailers expect Black Friday to be busier than last year, according to Sitecore research.
The company surveyed 2,156 UK consumers in August.
The survey found that 48% plan to attend this year. In contrast, 38% said they shopped on Black Friday last year.
82% of people are citing early discounts and deals as their top priority when considering buying from online brands this Christmas.
When looking for a bargain, 46% of people sign up for a brand’s newsletter or text message, only to hit the unsubscribe button after using the discount. As a result, Sitecore says marketers must rethink their content strategies and develop content that is both personal and relevant to customers.
Asos and New Look shine in customer experience research, while Zara fails
Unified customer intelligence startup Chattermill analyzed responses from more than 152,000 responses to some of the most popular fashion retail brands, revealing that Asos and New Look are the brands with the best customer experiences.
It looked at publicly available Trustpilot reviews registered from January 1, 2021 to September 4, 2022, from customers who purchased at Asos, H&M, New Look, Next and Zara.
Asos has consistently scored high over the past 12 months, while New Look is climbing upwards after a relatively low period.
Data shows a significant decline in customer loyalty across the retail industry. This reduction may be related to increased rates of customer returns (and the hassle associated with them), complaints about deliveries, and inconsistent product sizes and fittings.
Klarna Kosma opens fintech platform to accelerate open banking use cases
Klarna Kosma, Klarna’s technology platform for banking, fintech and retailers, has announced a new initiative to help businesses develop proofs of concept (POCs) in the e-commerce, data analytics and fintech space.
Klarna said it will give a select number of startups and established companies access to all products on its open banking platform and three months of free access to 15,000 banks.
The initiative aims to accelerate the development of open banking use cases.
Launched in April 2022, Klarna Kosma provides financial institutions, fintechs and merchants with access to 15,000 banks in 27 countries around the world through a single API.
Uber and Gopuff extend partnership to UK after US launch
Uber and Gopuff have announced a new UK partnership that will allow customers across the country using the Uber Eats app to order Gopuff’s range of everyday essentials, including branded products and fresh food, directly from the app.
This builds on the US collaboration launched in May 2021.
The launch of Gopuff stores on the Uber Eats app will be completed by mid-November. Orders will be fulfilled by the former’s delivery partners.
Giant Tiger kills online retail tech stack, replaces it with Shopify Plus
Canadian discount chain Giant Tiger launched a new website and an end-to-end technology stack replacement.
“Excited to be partnering with Shopify on the Shopify Plus platform to create an experience that helps Canadians save with a smile,” Simon Rodrigue, senior vice president and chief digital officer at Giant Tiger, said in a LinkedIn post.
He added: “Thanks to all the teams at Giant Tiger, our key development partners at Diff and our technology at Algolia, Contentful, Segment, ShipHero, Akeneo, Sitation, 6 River Systems, Alumworks, Noibu, Yotpo, Klaviyo, Gorgias Partners, Plobal Apps – it takes a strong team dedicated to making it happen.”
In a Twitter thread, ShipHero founder and CEO Aaron Rubin described the project as “the biggest Shopify ecosystem news you’ve never heard.”
Computer Vision in Stores: Here’s What Retailers Need to Know, and How to Get Started
Check out this insightful article by Spacee founder and CEO Skip Howard.